Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• In case of high order volumes, processing may be slightly delayed. Customers will be informed if there is a significant delay.

Shipping Time

• Standard delivery usually takes 3–7 business days, depending on the delivery location.
• Remote or non-serviceable areas may take longer.

Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• Free shipping may be offered on select orders or promotions.

Order Tracking

• Once your order is shipped, a tracking ID and courier details will be shared via email or SMS.
• Customers can track their order status using the provided tracking link.

Delivery Issues

• If the package is delayed, lost, or marked delivered but not received, please contact customer support within 48 hours.
• Assistance will be provided to resolve the issue with the courier partner.

Incorrect Address

• Please ensure that the shipping address is accurate and complete.
• Orders shipped to incorrect or incomplete addresses may result in delivery failure, and additional shipping charges may apply for re-dispatch.

Undelivered Orders

• If a package is returned due to multiple failed delivery attempts or refusal to accept, re-shipping will be done only after confirming with the customer.
• Additional shipping fees may be applicable.

Damaged Packages

• If the outer packaging appears damaged or tampered with, it is advised to refuse delivery or record proof while accepting.
• Report the issue immediately for assistance.

For any shipping-related queries or support, contact: vastraurban01@gmail.com